Best Agency VA
- Customer Service Manager
- Ting Nie
- Graduated 2019 from University of Delware and have been with Orca Insurance for 1 year
Roles and Responsibilities
- Understand the customer's every need; provide insurance advice and service.
- Provide prompt and accurate quotes and estimates.
- Serve customers and address their issues and concerns with exceptional care.
- Build partnerships with referral partners and attend promotional events to showcase our agency.
- Show empathy for our customers; understand customer needs and sentiments.
- Continue to demonstrate and build expertise, be the expert in coverage and options, continue to better oneself by learning about insurance and industry trend to better help customers.
- Be passionate about insurance, love what you do, and always be there for our customers.
- Strong analytical skills desired (in math, engineering, and other quantitative fields).