Orca Insurance
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506 2nd Ave, Ste. 1400
Seattle, WA 98104
Mon - Fri
8:30 AM - 5 PM
(206) 818-4133
​English/中文
Check out Orca Insurance on Yelp

Q&A About Customer Service Roles (Location: China)

  • Customer Service Manager​: Ting Nie
  • Graduated 2019 from University of Delware  and have been with Orca Insurance for since 2021

Roles and Responsibilities

  • Understand the customer's every need; provide insurance advice and service.
  • Provide prompt and accurate quotes and estimates.
  • Serve customers and address their issues and concerns with exceptional care.
  • Build partnerships with referral partners and attend promotional events to showcase our agency.

Requirements

  • Show empathy for our customers; understand customer needs and sentiments.
  • Continue to demonstrate and build expertise, be the expert in coverage and options, continue to better oneself by learning about insurance and industry trend to better help customers.
  • Be passionate about insurance, love what you do, and always be there for our customers.
  • Strong analytical skills desired (in math, engineering, and other quantitative fields).


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  • About
  • AUTO
  • HOME
  • COMMERCIAL
  • Payment & Claims
  • Contact
  • Refer a friend!
  • Careers