Q&A About Customer Service Roles (Location: China)

• Customer Service Manager​: Ting Nie
• Graduated 2019 from University of Delware  and have been with Orca Insurance for since 2021

Roles and Responsibilities

• Understand the customer's every need; provide insurance advice and service.
• Provide prompt and accurate quotes and estimates.
• Serve customers and address their issues and concerns with exceptional care.
• Build partnerships with referral partners and attend promotional events to showcase our agency.

Requirements

• Show empathy for our customers; understand customer needs and sentiments.
• Continue to demonstrate and build expertise, be the expert in coverage and options, continue to better oneself by learning about insurance and industry trend to better help customers.
• Be passionate about insurance, love what you do, and always be there for our customers.
• Strong analytical skills desired (in math, engineering, and other quantitative fields).